To Motivate Employees, Apply This Scientific Rule Of Leadership

Employees who are selected, oriented, and reinforced properly, and who are surrounded by peers of the same caliber, will thrive when given significant autonomy. Otherwise, they’ll wither.
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Coaxing a great performance from your employees requires you to get quite a few things right.  Here are five:
 
 
1. Proper hiring (the better term is “selection”)
2. Great training and a well thought out program of reinforcement throughout the year
3. A sense of organizational purpose that is made clear throughout the organization
4. Clear service standards that provide guidelines to your employees for situations guaranteed to come up
5 . Proper technology that supports, streamlines, and extends the reach of their work
 
But none of this will take you where you want to go without one more ingredient: employee autonomy.
 
Here’s the central law of employee motivation.
 
Employees who are selected, oriented, and reinforced properly, and who are surrounded by peers of the same caliber, will thrive when given significant autonomy. Otherwise, they’ll wither.
 
There are dozens of studies to support this, inside and outside of business life. (You may prefer the term “empowerment” to autonomy. That’s fine. I think “autonomy” is the better word because it’s scarier, more blunt. And if what I’m talking about here doesn’t make an old-style autocrat at least a little nervous, then I’m not getting the point across.)

Read more here: http://www.forbes.com/sites/micahsolomon/2014/03/09/motivate-customer-service/
 



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